Support
Frequently Asked Questions
Answers to what customers most often ask about working with AB Global.
About AB Global
What does AB Global do?
AB Global is a premier industrial distribution and engineering products & solutions provider, representing five specialised brands across government, mining, cement, ports, power, healthcare, and defence.
Where is AB Global based?
Our head office is at 402, 4th Floor, Nirmala Plaza, Ekamra Marg, Forest Park, Bhubaneswar 751009, Odisha. We deliver pan-India.
Which brands does AB Global distribute?
We distribute Duztec Engineering, OM Engineering Savers, V-Tech Enviro Solutions, Thermaissance, and NeoInventronix. Our portfolio is continuously expanding.
Quotations & Orders
How do I request a quote?
Submit a request via our Contact page (select "Sales / quotation" as the enquiry type), or email sales@abglobal.co.in. Our team responds within one business day.
How long are quotations valid?
Quotations are typically valid for 30 days from the date of issue unless otherwise stated.
What are your payment terms?
Payment terms are agreed at the time of order confirmation and may vary based on product, order value, and buyer profile.
Do you accept government purchase orders?
Yes. We are experienced in government and PSU procurement processes, including tender submissions and GeM-based orders.
Delivery & Installation
What is your typical delivery timeline?
Delivery depends on the product, quantity, and current stock position. Standard products are typically delivered within 2–6 weeks.
Do you provide installation services?
Yes, we coordinate installation for capital equipment through the manufacturer's authorised service team.
Do you deliver outside India?
For select brands and products, yes. Please contact us with your specific requirement.
Compliance & Certifications
What certifications do you hold?
AB Global operates under ISO 9001:2015 and ISO 14001:2015 standards, is registered under MSME Udyam, and is empanelled on the Government e-Marketplace (GeM).
Are your products compliant with Indian standards?
Yes. All products are supplied in compliance with applicable BIS, CPCB, and sector-specific standards.
Support & Service
Do you offer after-sales support?
Yes. After-sales support and warranty claims are coordinated with the manufacturer's service team.
Do you offer AMC (Annual Maintenance Contracts)?
AMCs are available for select capital equipment. Contact our sales team for details.
Partnerships & Careers
How can I become a channel partner?
Please reach out to partnerships@abglobal.co.in with your company profile.
Are you hiring?
Yes. Please visit our Careers page for open roles or send your CV to careers@abglobal.co.in.
General
How do I contact AB Global?
Call +91 78490 21741, email info@abglobal.co.in, or submit an enquiry via our Contact page.
Are your offices open on weekends?
Our offices are open Monday to Saturday, 9:30 AM to 6:30 PM IST. Closed on Sundays and national holidays.